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Why Anthropic's Claude powers the new Slackbot — and which AI models could come next
Synthèse
Slack a choisi Claude d'Anthropic pour alimenter son nouveau Slackbot, principalement en raison des exigences de conformité FedRAMP Moderate pour servir les clients du gouvernement fédéral américain. Cependant, cette exclusivité sera temporaire : Slack prévoit d'intégrer d'autres fournisseurs cette année, notamment Google Gemini et potentiellement OpenAI, considérant les modèles de langage comme des commodités. Salesforce garantit qu'aucun modèle n'est entraîné sur les données clients pour préserver la confidentialité et la sécurité.
The new Slackbot runs on Claude, Anthropic's large language model, a choice driven partly by compliance requirements. Slack's commercial service operates under FedRAMP Moderate certification to serve U. S. federal government customers, and Harris said Anthropic was "the only provider that could give us a compliant LLM" when Slack began building the new system. But that exclusivity won't last.
"We are, this year, going to support additional providers," Harris said. "We have a great relationship with Google. Gemini is incredible — performance is great, cost is great. So we're going to use Gemini for some things. " He added that OpenAI remains a possibility as well.
Harris echoed Salesforce CEO Marc Benioff's view that large language models are becoming commoditized: "You've heard Marc talk about LLMs are commodities, that they're democratized. I call them CPUs. " On the sensitive question of training data, Harris was unequivocal: Salesforce does not train any models on customer data. "Models don't have any sort of security," he explained. "If we trained it on some confidential conversation that you and I have, I don't want Carolyn to know — if I train it into the LLM, there is no way for me to say you get to see the answer, but Carolyn doesn't.