Synthèse
"At AT&T, as we are leveraging Agent Memory Bank for long-term memory, our autonomous & intelligent AI Sales Agents in the App channel can resume conversations after a gap by synthesizing key facts from prior customer interactions, effectively moving from guessing to remembering. As we extend this capability to IVR [Interactive Voice Response], we’re building toward a seamless cross-channel sales journey where customers can continue conversations across app, voice, and web experiences without lo
"At AT&T, as we are leveraging Agent Memory Bank for long-term memory, our autonomous & intelligent AI Sales Agents in the App channel can resume conversations after a gap by synthesizing key facts from prior customer interactions, effectively moving from guessing to remembering. As we extend this capability to IVR [Interactive Voice Response], we’re building toward a seamless cross-channel sales journey where customers can continue conversations across app, voice, and web experiences without losing context or having to repeat themselves. " - Jeff Dixon, AVP Digital Product Management & Development at AT&T. "At Best Buy, we see as more organizations adopt AI agents, agent identity is becoming just as important as human identity. In the past, we've struggled with orphaned service accounts, unclear ownership, and permissions that kept growing over time.
Agent Identity helps bring accountability and governance to autonomous systems by making it clear who an agent is, what it can access, and who is responsible for it. From a security standpoint, applying least-privilege access to agents reduces risk while giving organizations the confidence to scale AI safely. " - Kishor Patil, Senior Manager, Cloud Platform Engineering at Best Buy. "At Commerzbank AG, we are building a secure foundation for responsible Agentic AI on Google Cloud. To bring this vision to scale, we are actively evaluating Google Cloud’s new Agent Registry and Agent Gateway Services.
These services are key to our governance strategy, offering vital controls for agent discoverability, policy enforcement, and access management. Furthermore, they provide the deep observability and auditability essential for us to scale our AI platforms in a compliant and trustworthy manner. " - Seenuvasan Devasenan, Cluster Architect / AI Transformation Office, Strategisches Programm AI, AI Platforms & Services at Commerzbank AG.