Building on the infrastructure foundation powering Gemini

Gemini Enterprise for Customer Experience is built on Gemini models developed by Google DeepMind. But having access to Google DeepMind's world-leading research and frontier models is the starting line. A brilliant model is only as powerful as the foundation it runs on. To put human-grade customer experience agents into production - where milliseconds of latency matter for voice interactions and hallucinations pose real business risks - you need a platform engineered for performance. This is why Gemini Enterprise for Customer Experience and CX Agent Studio run natively on Google Cloud’s complete, first-party AI stack.

Spanning from our custom-built AI infrastructure (AI Hypercomputer) and the Agentic Data Cloud that grounds your models in real-time truth, up to the autonomous protection of Agentic Defense, every layer is co-designed to function as a single, unified system on a foundation of uncompromising security. For enterprise CX leaders, this is your structural edge. Because your agents are built on this unified stack, they automatically benefit from our continuous advancements - absorbing every new DeepMind capability and hardware efficiency we achieve. This deep integration delivers the speed, safety, and cost-efficiency you need, freeing your teams to focus on building the next generation of customer experiences.