Synthèse
Another pattern producing the value across the enterprises I work with is something that runs silently: An email arrives, a ticket is created, a file lands in a folder and the agent executes a process utilizing both reasoning and determinism. These agents don’t even require user adoption, because they’re invisible to the end user. They produce measurable outcomes, but fit cleanly into the audit and change-control processes IT teams have run for decades. A commercial insurer I advise built a trig
Another pattern producing the value across the enterprises I work with is something that runs silently: An email arrives, a ticket is created, a file lands in a folder and the agent executes a process utilizing both reasoning and determinism. These agents don’t even require user adoption, because they’re invisible to the end user. They produce measurable outcomes, but fit cleanly into the audit and change-control processes IT teams have run for decades. A commercial insurer I advise built a triggered workflow for inbound submissions. Every broker email that arrives at the underwriting inbox is classified by line of business, the attachments are parsed, key risk fields are extracted into the policy administration system, and a draft acknowledgment is queued for the underwriter’s review.
Seemingly overnight, the inbox began arriving pre-sorted, and submission throughput rose meaningfully without any change to headcount. Another example, this time from a private equity firm: Every inbound confidential information memorandum (CIM) that hits the deal team’s shared inbox triggers a workflow that extracts the financial summary, screens it against the firm’s investment criteria, drafts a preliminary memo and posts the result into the deal-tracking system. Associates still make the call on what to pursue, but the first three hours of manual work on each opportunity now happen before anyone even opens the file.